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Creating Conditions For Better Communication

As Alexander Graham Bell no doubt discovered, cutting edge communications tools are pretty useless when no-one’s listening. It’s easy to forget this in a culture where tech innovation is held in high esteem – particularly in the workplace.

While small and medium enterprises (SMEs) can often feel like they’re being left behind, in fact they’re often in a better position when it comes to embracing modern communications – particularly when they have the support of a trusted IT provider.

Real-Time Collaboration

Communication is now synonymous with collaboration. Thanks to cloud computing and the range of solutions on offer, colleagues and customers can literally work together on the same document in real time – from anywhere that has an internet connection.

In a large multinational company, overhauling on-premise IT infrastructure in order to embrace these modern workplace essentials takes a massive amount of time and money – much of it spent on upskilling users on how a new system works.

SMEs however, have fewer organisational boundaries to navigate. As a result they can easily adapt to new tools and apps – such as Microsoft Teams and OneDrive – and begin enjoying the benefits of more efficient, simultaneous collaboration and communication in a much shorter timeframe.

Insights Lead To Improvements

One of the biggest advantages of cloud migration is having access to data. Not just any data; but up-to-date performance information about a multitude of systems and processes.

With the right information readily available, the quicker processes can be optimised, tweaked, and perfected. Not only that, but easier access to data means more business insights can be gleaned in a shorter period of time.

From a communications’ perspective, having everything accessible in a unified solution leads to faster resolutions and better decision-making; as users can access, share, and discuss the information they need in a single space.

Consider The Basics

While the systems and services we use today for communication are significantly more sophisticated than in Bell’s day, their purpose remains the same. Creating the conditions for better communication means understanding a company’s business needs. These days, this skillset is a core part of any IT provider’s role.

Ultimately, SMEs don’t just need technical implementation where communications are concerned; they need to focus on what’s important for their employees and customers. As a result, they rely on IT experts to help them understand what their company requires; so that it can be the most efficient, productive, and collaborative business possible.

Want to find out how your company can do more to support SMEs? Click on your country below to learn more.

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